Shipping/Returns Policy

At Leelee Beauty Empire, we strive to provide our customers with the best shopping experience. That's why we have a comprehensive shipping and returns policy in place to ensure your satisfaction. Please read the following information carefully before making a purchase. We are here to help you! Watch this short video on how to obtain your proper head measurement here for wigs. If you are still having trouble, feel free to email us at leeleebeautyempirecs@gmail.com for our professional opinion!

Shipping

We understand you're excited to receive your order. Please ensure your billing and shipping information matches to prevent an altogether cancellation or delay in processing. ID verification is also used in the event you place an order over a certain amount. This is to protect you as a customer and us as a business. This is done through a 100% confidential service and must be completed/passed prior to your order shipping out.

Shipping Time: Once the processing period is complete, the shipping time will vary depending on your location. For customers in the United States, we offer USPS Priority Mail, which typically takes 1-3 business days or Express shipping options that are 1-2 business days. Please note that these shipping times do not include the processing period.

Delays: During sales periods and holidays, there may be slight delays in shipping. Additionally, due to the current pandemic, there may be small delays in shipping as local carriers are working hard to handle the increased volume of online orders. We appreciate your patience and understanding during these challenging times.

Lost/Stolen Packages: While we take every precaution to ensure the safe delivery of your package, we cannot be held responsible for any lost or stolen packages. If this unfortunate situation occurs, we recommend opening a claim with USPS. All packages come with a tracking number, so please track your package regularly to ensure its safe arrival. If you won't be home on the expected delivery date, you can request to have your package held at your local USPS post office via USPS.com.

Returns

Refunds/Returns: Due to the nature of the products we sell, we do not accept refunds or returns. However, if you have placed an order and would like to cancel it, please contact us within 24 hours of the original purchase date at leeleebeautyempirecs@gmail.com. We'll be happy to assist you with the cancellation process. This doesn’t pertain to digital products. All digital products are unable to be cancelled, returned nor refunded. 

Damages and Other Issues: We take great care in packaging and shipping our products, but if you receive an item with any issues, please inspect it upon receipt and contact us immediately. To ensure that we can address the issue promptly, please reach out to us within the first 24 hours of receiving the item. Failure to do so may void any terms for resolving the issue.

If you have any further questions or need assistance with your order, please don't hesitate to contact us at leeleebeautyempirecs@gmail.com. We're here to help and ensure that you have a positive shopping experience with us.

 

By completing a purchase on our site, you agree to have read and agree to all terms mentioned in this policy, terms and conditions, FAQ’s page and descriptions of any products being ordered.